Orders & Shipping
Can I order by phone?
Yes. Subplot Studio does accept phone orders. If you need assistance placing your order on the website, please contact our Support Team at 855-782-7568.
Is it safe to place an order online?
We value your privacy and the need to secure your sensitive information. All of your payment information is collected using the Secure Socket Layer (SSL) to encrypt credit card data and credit card information is not stored on our servers. This provides the greatest degree of protection against the possibility of hacking, but it does mean you will need to enter your payment details each time you check out.
How can I pay?
We currently accept Visa, MasterCard, American Express and Discover, as well as Subplot Studio earnings and gift certificates as payment. If these options do not work, please call us at 855-782-7568 to setup an alternate payment method. We do not accept baseball cards, Monopoly money or bags of rice, but we might negotiate for sushi.
How can I modify or cancel an order?
Just give us a call at 855-782-7568 and we’ll take it from there.
Can I change the shipping address for my order?
Yes, just give us a call. If you request an address change within 24 hours of your purchase, then it’s easy. After that, we will inform you of any charges incurred.
How long will it take to receive my order?
At this time, we ship everything via UPS Ground. So please allow 7-12 days for delivery, especially for larger items such as popup banners and large quantities of tshirts. Note that items may be shipped separately.
Where do you ship?
We currently ship to all 50 states, including Alaska and Hawaii.
Do you accept international orders?
No, not at this time. But we will in the future.