FAQ

Getting Started

What if I only want the artwork (without customization)?

No problem! Go through the customization steps and leave all text and image fields blank. This will provide you with a high-resolution PDF that contains only the artwork and nothing else. We also recommend that you purchase the “Design Pack” which provides the artwork in separate layers so that the title, major design elements, and background can be modified separately.

What is the Design Pack?

The Design Pack provides the poster artwork in separate layers so that the title, major design elements, and background can be modified separately. This allows you to reformat the artwork for a variety of uses including print, web, and video.

How long can I use the artwork I’ve purchased?

All artwork comes with a one year license. This allows you to use it for anything and everything up to a year from the purchase date. After that, you may continue to use the artwork for archival purposes (ie. on the “past shows” page of your website), but not to promote another production.

Does the artwork come with any terms or restrictions?

There’s really only one. You can use the artwork for up to a year from the purchase date. Other than that, go crazy! You can use the artwork in your season brochures, online and print advertising.

Can I modify the artwork after I purchase it?

Absolutely! We know you’re creative… so change colors, add actor photos, do whatever you think is best. However, your modified artwork is still subject to our one year license. You should also consider purchasing the “Design Pack” which provides the artwork in separate layers so that the title, major design elements, and background can be modified separately.

Can I customize a poster and save it for later?

Yep. Just make sure to create an account at some point, even if you have already started customizing a poster. Look for the “Save for Later” link.

If I get stuck or have a question, can I call customer support?

We’re available 9am - 5pm PST Monday through Friday. Please call 855-782-7568 or email us.

What if I find a typo on the customized PDF I just purchased?

No worries! Everyone makes mistakes. You can re-customize any purchased poster over and over again for up to a year from the purchase date. Look for your previously purchased artwork in your account and go from there.